The coronavirus lockdown placed the digital capacity of organisations of all shapes and sizes under a sudden stress test, particularly in sectors such as higher education, where face-to-face contact has always been a prized asset. Coeus Consulting has helped a prestigious London university to up its digital game, in response to the challenges it was presented by social distancing measures in Britain.
Amid the unfolding crisis, Coeus Consulting took up work to help the higher education sector address the massive pressure it came under to accelerate its digital transformation journey. In the otherwise traditional sector, where value has often been placed on face-to-face tuition, social distancing means that higher education has undergone a crash-course in adapting to new methods of value delivery, maintaining its primary clientele while serving its wider role in society.
Coeus Consulting’s work in the sector saw one client ask for help embracing fundamental digital changes, in order to help maintain its leadership position among the world’s elite universities, despite the disruption of the coronavirus.
The London based university’s digital strategy was a document that was created within the central IT function, and had little to no impact on how the various directorates envisioned their digital future and almost no traceability to the wider university strategy. As a result, while siloed initiatives were flourishing, staff, student and researcher survey results were worsening year-on-year regarding digital services.